Privacy Policy

Last updated: November 15, 2026

Agent BMI is operated by BM INDUSTRIE, Douala, Cameroon ("we"). This policy explains what data we process when you use Agent BMI, why, and how to delete it.

Data we receive

• Your Facebook account: ID, name and email address, when you log in with Facebook.
• Your Pages: name, ID and access token of the Facebook Pages you choose to connect, and the ID of the Instagram professional account linked to them.
• Public comments posted under your Pages' posts: text, the author's public name and the comment ID.
• What you enter: WhatsApp number, moderation rules, information about your business.
• Your payments: plan, amount and transaction reference (mobile money payments are processed by BMI Pay; we never see PINs or balances).

YouTube

Agent BMI uses YouTube API Services. By connecting a YouTube channel you agree to the YouTube Terms of Service, and Google processes your data under the Google Privacy Policy. With your authorization, Agent BMI reads your channel name and the public comments on your videos (text, author’s public name, ID), hides those that break your rules, posts the replies you approve and uploads the videos you approve. We keep the channel’s access token and the processed comments (text and decision) for as long as your account exists; you can delete them at any time (“Delete my account”) and revoke Agent BMI’s access from your Google Account security settings.

Why

• To read comments on your Pages and remove those that break your rules (spam, sabotage, scams, insults).
• To detect customer questions, suggest an answer and post it when you ask (or automatically if you turn that on).
• To alert you on WhatsApp and manage your subscription.

We do not use this data for advertising, we do not sell it and we do not share it, except with the processors needed to run the service: Meta (Facebook and Instagram APIs, WhatsApp), Anthropic (analysis of comment text by the Claude model, not retained for training) and BMI Pay (payments).

Retention

Comments and moderation history are kept while your account exists. Access tokens are deleted as soon as you remove a Page or delete your account.

Your rights and deletion

You can remove a Page or delete your account at any time from Settings: everything is erased immediately. You can also remove Agent BMI's access in your Facebook settings (Settings > Apps and Websites): we then receive the request and delete your data. See Data deletion.

Security

Data is hosted on our servers and only reachable over HTTPS. Access tokens are never displayed.

Contact

jude.takwan@bm-e-industrie.com · WhatsApp +237658702835